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Mission Statement & Core Values

As strategic and operational consultants we reimagine, reshape and advise in the multi-layered areas of luxury travel and tourism. The following core values are what support the vision, shape the culture and reflect what the company values. They are the essence of HOTEL AND TRAVEL INSIGHT’S identity.

Mission Statement

SIMPLY THE GUEST

Our mission is to galvanize everybody in the hospitality industry to set and achieve audacious goals and make substantial improvements in their performance  — through inspiration, education, and application.
Our motto “Simply The Guest” (with Tina Turners iconic 90’s hit in mind) is an unmistakable reminder that the guest must always be at the center of everything we do.

Our purpose

«To make travel delightfully surprising and to rocket the customer experience»

Our Objectives

Our objectives are significant, concrete, action-oriented, and (ideally) inspirational.

Our Goal

We’re here to help

Our goal is to to help our clients to achieve optimal and sustainable results. To…

  • remain competitive
  • stimulate demand
  • improve guest loyalty
  • build high levels of employee commitment
  • improve performance and empower for self-development
  • increase visibility and brand awareness

We do this by helping the management to develop a compelling sense of WHY and to explore new ways of connecting with their guests, with their employees and with new technologies.

Our Vision

is to be amazing to our clients and to become the most loved hospitality consultancy.

Company Values

We are family 

Our purpose is the company’s “philosophical heartbeat.” It is our raison d’être. Our vision says what we wish to be like in some years’ time. Our values define how we behave. From apprentice to executive consultants, HOTEL AND TRAVEL INSIGHT is united by common values. While we come from different backgrounds and cultures, our values serve as a behavioral compass. They guide how we work with our clients and each other.

  • We care about what we do. If it matters to you, then it matters to us.
  • We’re warm, inclusive, authentic and down to earth.
  • We don’t settle for anything less than excellence in every group in the company, and we have the self-honesty to admit when we’re wrong and the courage to change.
  • We participate only in markets where we can make a significant contribution.
  • We are curious, adventurous and inventive, and we never stop questioning.
  • We love connecting with people and we embrace the power of random acts of kindness: Selfless acts of kindness make someone’s moment/day/week. This defines not only us, but also amazes our customers.
  • We are willing to walk away from engagements and clients if our independence, integrity, objectivity, or professionalism could be called into question if we continued.
  • Working internationally with people from different backgrounds and with different points of view, we respect and value those differences.
  • Because our collective differences make us stronger, we make an inclusive and respectful workplace for everyone, regardless of age, gender, race, sexual orientation, disability, religion and belief or non-belief.

Our consultants are waiting to help you.

Apply for a call with one of our Business Consultants today! Our team would be delighted to exchange ideas with you.

Get in touch