We believe that company success relies on human beings, their personalities, competencies and potential. In our industry, where close personal contact with guests, assistance, communication as well as the ability to work well under stress are utmost important, teams are faced with an array of challenges that they may not naturally be equipped to deal with. This is especially true for luxury travel where we rely on employees taking considerable initiative to deliver the highest quality personalized service.
What is team coaching?
Team coaching is a process in which work is done specifically with the entire team. The focus is on positive communication, mutual respect, improving cooperation within the team, building trust, having fun and creating a shared identity. The goal is to increase efficiency and to strengthen the team’s work & performance competence, to attract more talent and allow companies to grow more quickly.
How can team performance be increased?
The possibility to develop a team in the best possible way and, if necessary, to solve conflicts within a team can be achieved with different measures. Our shift from autocratic or patriarchal management to distributed leadership with today’s “flat” organizational structure took a century. Happily, more and more travel companies and hotels around the world are recognizing the importance of empathy, acceptance and understanding. But it needs both sides to build a bridge – the employee and the employer. Successful managers promote transparent communication, ensure a fear-free working environment, avoid micromanagement, place a great deal of emphasis on nurturing their staff’s strengths and encourage lifelong learning. On the other side, all team members should be aware of their roles, responsibilities, tasks and skills in order to implement projects successfully. That is the theory. However, in practice it usually does not run so smoothly and without conflict. This can waste valuable time and energy and subsequently frustration, anger and above all negative effects on the success of the company.
At HOTEL AND TRAVEL INSIGHT we offer the opportunity to set up the team in such a way that everyone pulls together to achieve a common goal. Not only do we create top down and bottom up changes but also more agile frameworks, with self-directed teams working collaboratively in short bursts.